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FAQ | Frequently Asked Questions

While we try to be as explicit as possible, we do get asked the same questions occasionally, so here's a few answers that might help.

Do you sell physical products on this site?

No, we currently do not sell the products, just digital files of the designs that can be used to 3D print the products.

I don't have a 3D printer, can I buy these copies of these products anywhere?

No, not currently. We recommend buying our designs, and then using a local makerspace or a service 3D Hubs to get the products printed.

I have (your printer brand here) 3D printer, are your files compatible with my printer?

Yes! We provide customers with an STL file, which is the most widely used file format in 3D printing, and can be loaded into any printer slicing or control software. You are free to use the software of your choice, although in the included instructions are settings for Slic3r (it being open source and the most widely used software). We also include a PDF with our designs which include instructions for printing, assembly, and use.

What are terms and conditions of purchasing these designs?

Our full terms and conditions can be found here. That's a lot of legalese, but in plain terms, you're allowed to use the designs you buy from us for personal use only. This means you are welcome to print as many copies as you'd like, and give those copies to friends and families as gifts (and it would be awesome if you did that!). However, any commercial use of the digital design files or prints of those files is strictly prohibited (non-commercial); and, you cannot share the files with someone, or on a repository, and claim it's just "transferring the license" (non-transferable).

What printers do you use to print the designs?

We use several different printers to design, test, and refine our products; but, we tend to print most on home-built kit printers to ensure success across a wide variety of printers.

I have a question about Parallel Goods, how do I contact you?

Feel free to email us at, or reach out to us on twitter @parallelgoods

I'm having trouble and need support, how do I contact you?

While it's hard to troubleshoot the plethora of printer problems, we're always happy to help if it's one of our models. Feel free to email us at, or reach out to us on twitter @parallelgoods

Parallel Goods? What's with that name?

The name is derived from "parallel imports," better known as "grey market goods." The way products are manufactured and distributed has changed very little in the last 50 years, just the locations where they are made. But, we are entering a brave new world where desktop manufacturing technologies, like 3D printing, are going to radically change the way people consume products, and few companies are really figuring out how to adapt to this model. The vision for Parallel Goods is to create and sell good design that can be made by anyone, anywhere; and cut down on complexities like manufacturing and distribution. This allows us to spend more time focusing on designing simple, beautiful, useful, and most importantly, 3D-printable products.

What is Conduit? What does it have to do with Parallel Goods?

Conduit is a creative, future-focused strategic consultancy, which partners with clients to create a vision and design the experiences of tomorrow. We work on projects ranging from creative futures to design strategy to brand experiences. We craft human-centered strategies that explore the impact of technology, society, and business on one another. We use a special blend of new media and experience design to envision the future and help inspire companies to build tomorrow. We started Parallel Goods to both try out a new business model and as a demonstration of Conduit's capabilities in service design and brand experience. If you're interested in working with Conduit, please reach out to us via our website!